Refund policy
At ALM STORE, we aim to provide quality products and a smooth shopping experience. Please read the following refund policy carefully before placing your order.
1. Refund Eligibility
Refunds may be considered in situations where:
- You received a product that is defective or damaged and a replacement is not available.
- You received the wrong product and a suitable replacement cannot be provided.
- ALM STORE cancels an order after receiving payment and is unable to fulfill it.
Refund eligibility is subject to verification by our team.
2. No Refund for Change of Mind
We generally do not offer refunds simply because a customer changes their mind, does not like the product, or orders the wrong size.
For eligible size-related issues, customers may request an exchange according to our Return & Exchange Policy.
3. Refund for Prepaid Orders
If you have already made an online payment and your order is cancelled by ALM STORE or cannot be fulfilled, the eligible refund will be processed through the applicable payment method or another mutually agreed method.
The time required for a refund may depend on the payment provider or financial institution.
4. Cash on Delivery Orders
For Cash on Delivery orders, no payment is collected before delivery.
Therefore, if an eligible COD order is cancelled before payment, there is generally no refund to process.
5. Refund Amount
Where a refund is approved, the refundable amount will normally relate to the eligible product/order amount.
Original shipping charges may not be refundable unless the issue was caused by an error on the part of ALM STORE.
6. Non-Refundable Situations
Refunds may not be provided for:
- - Change of mind
- - Incorrect size selected by the customer, where an exchange is available
- - Products that have been worn, washed, altered, or damaged by the customer
- - Products without original tags
- - Products showing stains, perfume, makeup, or other signs of use
- - Orders that do not meet the conditions of our Return & Exchange Policy
7. How to Request a Refund
To request a refund, contact us within the applicable time period stated in our Return & Exchange Policy.
Please provide:
- - Order number
- - Customer name
- - Phone number
- - Reason for the refund request
- - Relevant photos/videos, where applicable
Our team will review your request and inform you whether the refund is approved.
8. Refund Processing Time
Once a refund is approved, processing time may vary depending on the payment method and financial institution.
Customers will be informed when the refund has been initiated.
9. Contact Us
For refund-related questions, please contact:
Name: ALM STORE
Phone number: 03247313233
Email: almstore321@gmail.com
Physical address: Pakistan